http://www.eggstrategy.com/blog/2009/06/the-friendly-skies/ The Dozen is an eclectic take on innovation, branding, media, strategy and research, brought to you by the creative minds at Egg Strategy. Sun, 01 Aug 2010 00:55:51 +0000 http://wordpress.org/?v=2.7 hourly 1 http://www.eggstrategy.com/blog/2009/06/the-friendly-skies/comment-page-1/#comment-27821 Alison Tue, 16 Jun 2009 19:41:24 +0000 http://www.eggstrategy.com/blog/?p=591#comment-27821 It's like the big boy version of your wings and a visit to the cockpit...perhaps it also helps that in first class it comes with a free drink. It’s like the big boy version of your wings and a visit to the cockpit…perhaps it also helps that in first class it comes with a free drink.

]]> http://www.eggstrategy.com/blog/2009/06/the-friendly-skies/comment-page-1/#comment-27812 Megan Tue, 16 Jun 2009 15:44:30 +0000 http://www.eggstrategy.com/blog/?p=591#comment-27812 That is nice! Though perhaps Capt Dale Hansen should not be writing thank you notes while piloting? :) That is nice! Though perhaps Capt Dale Hansen should not be writing thank you notes while piloting?

]]> http://www.eggstrategy.com/blog/2009/06/the-friendly-skies/comment-page-1/#comment-27808 Chris Tue, 16 Jun 2009 13:36:10 +0000 http://www.eggstrategy.com/blog/?p=591#comment-27808 Much agreed. This is a perfect example of the types of ideas that internal communications teams should provide to employees (who are the front line in a service industry). It’s easy to get complacent when it comes to the day to day ops in this type of environment and with reminders /praise for employees that show this type of customer service will pay off for the brand in the long run. Much agreed. This is a perfect example of the types of ideas that internal communications teams should provide to employees (who are the front line in a service industry). It’s easy to get complacent when it comes to the day to day ops in this type of environment and with reminders /praise for employees that show this type of customer service will pay off for the brand in the long run.

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