More on Whose Job It Is…
I love when this happens. This a.m.’s post perfectly synchs with a fantastic article in BusinessWeek on experience design. Check out Peter Merholz’s essay The Experience Is the Product. Both say the same thing - we need to design solutions that create the optimal consumer experience. Just getting there isn’t enough. You need to get there elegantly. Read it and enjoy.

June 25th, 2007 at 1:38 pm
Read the article a while back. Good stuff. Think Marketers really get this stuff and are willing to re-wire their organizations to create true experiences vs. marketing initiatives?