I love when this happens.  This a.m.’s post perfectly synchs with a fantastic article in BusinessWeek on experience design.  Check out Peter Merholz’s essay The Experience Is the Product.  Both say the same thing - we need to design solutions that create the optimal consumer experience.  Just getting there isn’t enough.  You need to get there elegantly.  Read it and enjoy.

One Response to “More on Whose Job It Is…”

  • David Armano Says:

    Read the article a while back. Good stuff. Think Marketers really get this stuff and are willing to re-wire their organizations to create true experiences vs. marketing initiatives?

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